The Confidence Club is a personal development and coaching service operated by Rhonda, based in Leicester, United Kingdom. For any privacy-related queries, you can contact us at:

• Email: rhonda@rok-coaching.com
• Phone: +44 7779 589 222
• Location: Leicester, United Kingdom

We collect only the information necessary to provide our services effectively. This may include:

• Your name and contact details (email address, phone number)
• Booking and appointment information
• Payment records (processed securely via our payment provider — we do not store card details)
• Information you share during coaching sessions, where recorded with your consent
• Technical data such as IP address and browser type when you visit our website

Your data is used solely to deliver and improve our services. Specifically, we use it to:

• Schedule, confirm, and manage your bookings and sessions
• Process payments and issue receipts
• Communicate with you about your coaching programme
• Send relevant updates or resources where you have opted in to receive them
• Comply with our legal and regulatory obligations

We will never sell your data or use it for purposes unrelated to the services you have engaged with.

We process your personal data under the following legal bases as defined by the UK GDPR:

• Contract: processing is necessary to deliver the services you have booked or agreed to
• Legitimate interests: to manage our business operations, maintain client records, and improve our services
• Consent: where you have explicitly opted in, such as to receive newsletters or marketing communications
• Legal obligation: where we are required to retain records by law

We do not share your personal data with third parties except in the following circumstances:

• With trusted service providers (e.g. payment processors, scheduling tools) who are contractually bound to protect your data
• Where required by law, court order, or regulatory authority
• Where there is a risk of serious harm to you or another person, in which case relevant authorities may be informed

Any third-party providers we use are carefully vetted and comply with UK data protection standards.

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. In general:

• Client and booking records are retained for up to 3 years following the end of our engagement
• Financial records are kept for 6 years in accordance with HMRC requirements
• Marketing preferences are retained until you withdraw your consent

When data is no longer required, it is securely deleted or anonymised.

Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use our site. You can control cookie preferences through your browser settings at any time. We do not use cookies to track you across third-party websites or for advertising purposes.

Under the UK GDPR, you have the following rights regarding your personal data:

• Access: request a copy of the data we hold about you
• Rectification: ask us to correct any inaccurate or incomplete information
• Erasure: request deletion of your data where it is no longer necessary for us to hold it
• Restriction: ask us to limit how we use your data in certain circumstances
• Portability: receive your data in a structured, commonly used format
• Objection: object to processing based on legitimate interests or for direct marketing
• Withdraw consent: where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at rhonda@rok-coaching.com. We will respond within 30 days.

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Where changes are significant, we will notify you by email. The date at the top of this page will always reflect the most recent version.

If you are unhappy with how we have handled your personal data, please contact us in the first instance and we will do our best to resolve your concern. You also have the right to lodge a complaint with the UK's data protection authority:

• Information Commissioner's Office (ICO)
• Website: ico.org.uk
• Helpline: 0303 123 1113